The short version

30 days. Unopened products, full refund. Opened products, we’ll talk — see below.

Unopened returns

If the seal is intact and it’s within 30 days of delivery, email contact@sabadells.com with your order number. We’ll send return instructions. Once we receive it, your refund goes back to the original payment method within 5–10 business days.

Return shipping is on you unless the product arrived damaged or we sent the wrong thing.

Opened products

Cosmetics that have been used can’t be resold, so we can’t take them back as a standard return. But if the product arrived damaged, leaked, or isn’t what you ordered, that’s on us — email us with a photo and we’ll replace it or refund you. No return needed.

If you had a reaction

Email us. We’d rather refund you than have you stuck with something that doesn’t agree with your skin. Tell us what happened — it helps us know what to flag on the product page.

What we can’t refund

Orders past 30 days from delivery. Products returned without contacting us first. Products damaged after delivery.

Cancellations

If your order hasn’t shipped yet, we can cancel it. Email us fast — we process in 1–3 business days and once it’s out the door we can’t stop it.

Questions

contact@sabadells.com. A person reads these.